Grievance procedure is one of those all important procedures and documents which must be given to all employees at induction. If the company does not have a grievance procedure, it is suggested that same be distributed to the employees asking for their comments and to thereafter finalise a document. This procedure creates an outlet for any complaints that might have arisen and helps the company avoid allegations at a later date such as discrimination or victimisation.
Furthermore, a grievance procedure would enhance industrial peace at the workplace in that it gives a dispute a specific outlet and creates a path allowing any employee to channel his or her angle or disquiet. Over and above all this, should an employee choose not to invoke the grievance procedure but merely resign and thereafter claim constructive dismissal, this would very much hold against that individual and, in most circumstances, would mean that a claim for constructive dismissal is not tenable.
For further information on the Employment Equity Act any labour related matters, you can contact